Housing Available

The Sebastian Vail is seeking a charismatic and experienced Director of Front Office to join our dynamic team. This pivotal role requires a dedicated leader with a keen eye for detail and a passion for delivering exceptional guest experiences. As the Director of Front Office, you will play a critical role in overseeing and managing the daily operations of the front office department, ensuring the highest standards of guest satisfaction are consistently met.

Key Responsibilities:

- Lead, train, and mentor front office staff to ensure smooth and efficient operations.

- Develop and implement strategies to enhance guest experiences and improve service quality.

- Oversee all front office operations, including guest check-ins and check-outs, reservations, and concierge services.

- Manage guest feedback and resolve any issues promptly to ensure satisfaction.

- Collaborate with other departments to ensure seamless service and operations.

- Optimize front office efficiency by implementing effective processes and technology.

- Monitor and manage front office budgets and financial performance.

- Develop and maintain positive relationships with guests, team members, and external partners.

- Ensure compliance with all hotel policies, procedures, and standards.

- Stay updated on industry trends and incorporate best practices into the front office operations.

Qualifications:

- Bachelor's degree in hospitality management or a related field preferred.

- Proven experience in a leadership role within a front office or hospitality environment.

- Strong understanding of hotel operations, guest service, and hospitality best practices.

- Exceptional communication and interpersonal skills.

- Proficient in hotel property management systems and Microsoft Office Suite.

- Ability to work in a fast-paced, team-oriented environment.

- Strong organizational skills and attention to detail.

- Ability to handle sensitive and confidential information with discretion.

Benefits:

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Wellness Bonus if worked through full season until ski area closing
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Free onsite Chef prepared employee dining room with hot meals and salad bar

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.