Job Summary:

We are seeking a dynamic and experienced Residence Club Manager to oversee all aspects of our luxury residence club. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for delivering exceptional customer service. The Residence Club Manager will be responsible for managing all operations of the residence club, ensuring a high level of guest satisfaction, and leading a team of staff members to provide a seamless and memorable experience for residents.

Key Responsibilities:

• Manage all day-to-day operations of the residence club, including housekeeping, maintenance, and concierge services
• Ensure the residence club is maintained to the highest standards of cleanliness, maintenance, and safety
• Coordinates Selection Process with owners, tracks all reservations and facilitates input into reservations systems
• Develop and implement resident programming and events to enhance the overall resident experience
• Oversee the hiring, training, and development of staff members to ensure a high level of customer service
• Implement and maintain policies and procedures to ensure smooth operations and compliance with company standards
• Manage resident communications and feedback to ensure a high level of guest satisfaction
• Coordinates Selection Process with owners, tracks all reservations and facilitates input into reservations systems
• Develop and maintain relationships with vendors, suppliers, and local businesses to enhance resident services and amenities
• Prepare and manage the residence club budget, including forecasting, reporting, and managing expenses

Qualifications:

• Bachelor's degree in Hospitality Management or related field is preferred
• Minimum of 5 years of experience in hospitality with at least 2 years in a leadership role
• Strong leadership and communication skills
• Excellent customer service and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong organizational and problem-solving skills
• Knowledge of property management software and systems
• Flexible schedule, including weekends and holidays

Benefits:

• Free onsite shift parking
• Discounted bus pass for Eagle County & Lake County routes
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO for Full Time Year-Round up to 4 weeks a year
• Wellness Bonus if worked through full season until ski area closing
• Full Time Year-Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Merchant Ski Pass Program
• Free onsite Chef prepared employee dining room with hot meals and salad bar

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Expires 09/30/2025