The Sebastian Vail is a luxury resort nestled in the beautiful Rocky Mountains, offering world-class amenities, exceptional service, and an unforgettable guest experience. Our commitment to excellence sets us apart, and we are seeking a dedicated and enthusiastic Assistant Resort Front Office Manager to join our dynamic team.

Position Overview:

The Assistant Resort Front Office Manager will support the Front Office Manager in overseeing the daily operations of the front desk and ensuring that all guest services meet the highest standards of quality and satisfaction. This role requires exceptional leadership, strong communication skills, and a passion for providing outstanding service to our guests.

Key Responsibilities:

- Assist the Front Office Manager in managing front office operations, including guest check-in and check-out, reservations, and concierge services.

- Supervise front desk staff, including scheduling, training, and performance management to ensure a high level of service and professionalism.

- Foster a positive team environment, encouraging open communication and collaboration among staff.

- Address guest inquiries, concerns, and complaints promptly and effectively, ensuring complete guest satisfaction.

- Monitor and manage room inventory and availability, while ensuring accurate and efficient handling of bookings and billing processes.

- Maintain a thorough knowledge of hotel policies, procedures, and services, as well as local attractions and activities, to provide informed recommendations to guests.

- Implement and uphold standards for cleanliness, organization, and professionalism in the front office area.

- Assist in developing and executing departmental budgets, forecasts, and reports to meet financial objectives.

- Participate in regular meetings with other department managers to coordinate operations and enhance overall guest experience.

- Stay current with industry trends and best practices to continuously improve front office operations and guest satisfaction.

Qualifications:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

- Minimum of 2 years of experience in a hotel front office or guest services role, with at least 1 year in a supervisory capacity.

- Strong leadership and team-building skills with the ability to motivate and mentor staff.

- Excellent interpersonal and communication skills, both written and verbal.

- Proficient in hotel management software and Microsoft Office Suite.

- Detail-oriented with strong organizational and time management skills.

- Ability to work flexible hours, including weekends, holidays, and evenings as needed.

- Knowledge of the Vail area and its offerings is a plus.

Benefits:

• Free onsite shift parking
• Discounted bus pass for Eagle County & Lake County routes
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Free onsite Chef-prepared employee dining room with hot meals and salad bar

This job description is not all-inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug-free workplace.