We are seeking a dedicated and service-focused professional to oversee daily spa operations and help create a welcoming, relaxing, and memorable guest experience. In this role, you will support the team in delivering exceptional service, maintain smooth front-of-house and treatment area operations, and help uphold high standards of professionalism, cleanliness, and guest satisfaction.

Key Responsibilities

• Supervise day-to-day spa operations to ensure a seamless guest experience
• Support, coach, and motivate team members to deliver consistent, high-quality service
• Assist with scheduling, staffing coverage, and coordination of daily workflow
• Welcome guests, respond to inquiries, and resolve service concerns promptly and professionally
• Monitor treatment room readiness, cleanliness, and overall spa presentation standards
• Work closely with leadership to support service excellence, retail performance, and operational goals
• Help train new team members on spa procedures, guest service expectations, and property standards
• Maintain accurate records related to appointments, inventory, and daily reporting as needed
• Promote a calm, positive, and professional environment for both guests and team members
• Ensure compliance with all applicable safety, sanitation, and operational procedures

Qualifications

• Previous experience in spa, hospitality, wellness, or luxury service environments
• Supervisory or team lead experience preferred
• Strong interpersonal and communication skills with a guest-focused approach
• Ability to remain organized and composed in a fast-paced environment
• Experience handling scheduling, service recovery, or daily operational support is a plus
• Comfort working with reservation systems, point-of-sale tools, or similar software
• High attention to detail and commitment to maintaining premium service standards
• Ability to work flexible hours, including weekends and holidays, based on business needs

Benefits:

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• Free onsite Chef prepared employee dining room with hot meals and salad bar

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Expires: 10/31/2026